Satisfaction Guarantee

Not satisfied with a product?

We offer a choice of full credit, equal exchange, or your money back without restocking fees for all regular stock items.

If for any reason you are not 100% satisfied with a stock product you receive from TENAQUIP, you may return the product within 45 days from the time of receipt, for a full refund or exchange of the product you purchased. Within this time products may be returned, freight prepaid, and must be in their original packaging and in resalable condition.

Returns for items not shown in our catalog may be subject to restocking fees based on the return goods policy of the manufacturer, as well as shipping or other fees.

Shipping errors, missing items or damages must be reported to TENAQUIP immediately. (Damages should be accompanied by a signed bill of lading acknowledging the damage.)

Items returned will be inspected for damage or misuse at which time they may be subject to restocking fees, other fees or refused, prior to the issuance of any credit.

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