TENAQUP Job Postings

Customer Service Representative

Department:

Inside Sales

Reports to:

Customer Service Manager

Job purpose:

To develop and maintain solid business relationships while selling across TENAQUIP's product portfolio by taking telephone, fax and e-mail orders and inputting data into order administration system.

Responsibilities:

  • Own the relationship with the client and work with them to understand their unique business challenges and initiatives.
  • Develop and close strategic revenue opportunities.
  • Process incoming quote requests and orders received by phone, fax, and e-mail in an effective and expeditious manner.
  • Provide technical information as required and present solutions to meet clients' business needs and fulfill requirements.
  • Advise clients on forthcoming product developments and upsell promotions that may affect their orders.
  • Communicate on the availability of product and progress of existing orders.
  • Partner with outside sales managers to help drive sales and improve customer service.
  • Take advantage of product training and information sessions.

Candidate may be required to carry out other responsibilities in order to meet changing business needs.

Qualifications:

  • Post-secondary diploma or relevant combination of education and experience.
  • A minimum of two years customer service experience handling sales, service or account management functions.
  • Proficient ability to communicate effectively with others, including the ability to speak clearly and professionally.
  • Make customers and their needs a primary focus of one's actions; develop and sustain excellent customer relationships.
  • Proficient with MS Office suite.
  • Ability to multitask, prioritize responsibilities and perform work with moderate supervision.

If you are interested...

Please e-mail your résumé to hr@tenaquip.com

We thank all applicants; however, only candidates to be interviewed will be contacted.

We are an equal opportunity employer.

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